Welcome to Outdoor Adventure Shop’s FAQ page! We specialize in high-quality outdoor gear including backpacks, tents, sleeping bags, and accessories for all your adventure needs. Below you’ll find answers to our most common questions about products, shipping, payments, and more.
Product Information
What types of outdoor gear do you specialize in?
We specialize in premium outdoor equipment including:
- Backpacks & bags (daypacks, trekking backpacks, mountaineering backpacks)
- Tents & sleeping bags for all weather conditions
- Specialized hunting gear and accessories
- Travel accessories and laptop bags
- Durable wallets and small bags
Are your products suitable for extreme weather conditions?
Yes! Many of our products like the FJÄLLRÄVEN Polar -20 Long sleeping bag are specifically designed for harsh conditions. We carry gear rated for extreme cold, heavy rain, and rugged terrain to ensure your safety and comfort during outdoor adventures.
Do you offer accessories for your main products?
Absolutely. We carry a wide range of accessories including tent footprints, pole kits, rain covers, shoulder pads, and specialized pockets to enhance and protect your main gear.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes, we use industry-standard encryption to protect all payment transactions. We never store your complete payment details on our servers.
How can I apply discount codes?
Discount codes can be applied during checkout. Simply enter your code in the designated field before completing your purchase. Be sure to check our “Discount” section for current promotions.
Shipping & Delivery
What shipping options do you offer?
We offer two shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 days delivery after processing)
- Free Shipping: Available for orders over $50 via EMS (15-25 days delivery after processing)
How long does order processing take?
Orders typically take 1-2 business days to process before shipping. During peak seasons, processing may take slightly longer.
Do you offer international shipping?
Yes, we ship globally except to certain Asian countries and remote regions. Shipping costs and delivery times vary by destination.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email that you can use to monitor your package’s progress.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be unused, in original packaging with all tags attached. Please contact our customer service at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long do refunds take to process?
Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Account & Customer Service
How do I create an account?
You can create an account during checkout or by visiting the “Register” page. You’ll need to provide a username, email address, and password.
I forgot my password. What should I do?
Click “Lost your password” on the login page and follow the instructions to reset it. You’ll receive an email with a password reset link.
How can I contact customer service?
You can reach us at [email protected]. Our team typically responds within 24-48 hours. Our physical address is 4430 Abia Martin Drive, New York, US 10014.
Didn’t find the answer you’re looking for? Contact our friendly customer service team at [email protected] – we’re happy to help with any questions about our outdoor gear and your adventure needs!