At Outdoor Adventure Shop, we understand that reliable gear is as important as the adventure itself. Whether you’re scaling peaks or trekking through backcountry, our shipping and returns policies are designed with the same precision as our expedition equipment.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to get your gear trail-ready:
- Standard Shipping ($12.95)
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping (Orders over $50)
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Basic tracking included
Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide except to certain Asian and remote regions.
Returns & Exchanges
Our 15-Day Expedition-Grade Guarantee ensures your complete satisfaction with every purchase of our backpacks, tents, and outdoor gear.
Return Process
Follow these steps like you would a well-marked trail:
- Initiate Your Return
Email us at [email protected] within 15 days of receiving your order (see template below) - Pack Your Gear
Repack items in original packaging with all tags attached – treat it like preparing for a summit attempt - Ship It Back
Send to our basecamp at:
Outdoor Adventure Shop
4430 Abia Martin Drive
New York, NY 10014
USA - Track Your Return
We’ll email confirmation when we receive your package
Exchange Process
Need a different size backpack or color of tent? The exchange process mirrors our return process:
- Follow steps 1-3 above
- Include a note specifying your desired replacement item
- We’ll ship your new item once we receive the original
Refund Information
Once we receive and inspect your return:
- Timing: Refunds processed within 3-5 business days
- Method: Funds returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Hunting accessories (used or opened)
- Sleeping bags (unless defective)
- Personalized or custom-made items
- Items without original packaging
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email Body:
Dear Outdoor Adventure Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
Item(s) for return: [Product Name(s)]
Reason for return: [Size/Color/Defective/Other]
Preferred resolution: [Refund/Exchange for [Product Name]]
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]
International Returns
For our global adventurers (excluding certain Asian and remote regions):
- Return shipping costs are the customer’s responsibility
- Please mark the package as “Returned Goods” to avoid customs charges
- Refunds will be issued in the original payment currency
Gear Specialist Support
Questions about returning your trekking backpack or tent accessories? Our gear specialists are ready to assist:
- Email: [email protected]
- Response Time: Within 24 hours (excluding weekends)
“We handle your returns with the same attention to detail we apply to crafting our expedition backpacks – because your outdoor experience matters.”